Loqnote Support

Last updated: July 29, 2026

Loqnote is a notes app with an AI assistant that answers questions about your own notes. If something isn't working or you have a question, get in touch — we read every message.

Contact us
Email: tum_tanakitp@hotmail.com
We aim to reply within 2 business days.

Frequently Asked Questions

Do I need an account to use Loqnote?

No. Tap Continue without an account on the welcome screen and you can write, edit, tag, and organise notes straight away. Notes stay on your device. An account is only needed for AI chat and for syncing your notes across devices.

What happens to my notes when I sign in?

Everything you wrote as a guest is kept and uploaded to your account. The example notes the app ships with are removed unless you edited them, so you don't end up with duplicates.

How do I sign in?

Open the menu (top-left) or Settings and choose Sign In. You can use Sign in with Apple, Google, or an email address and password.

How does the AI assistant work?

Tap Ask me anything in your Loqnotes at the top of the home screen. The assistant answers using only your own notes — it will tell you plainly when your notes don't contain the answer. It is not a general-purpose chatbot and cannot see anyone else's notes.

Is there a limit on AI usage?

Yes — each account has a daily AI allowance, shown as a usage bar in the menu. It resets every day at midnight. Loqnote is free to use.

My notes aren't appearing on another device

Make sure you're signed in to the same account on both devices and that each has an internet connection. Sync runs when the app opens, so close and reopen Loqnote to trigger it. If notes still don't appear after a few minutes, email us and we'll look into it — your notes are stored on our servers and are not lost.

How do I delete my account and data?

Go to Settings → Account → Delete Account. This permanently removes your account, notes, tags, and chat history from our servers. It cannot be undone.

Can I recover a deleted note?

Not currently. Deleting a note removes it from your device and your account, so please double-check before deleting.

What happens to my data?

Your notes are stored on your device and synced to our own servers so you can reach them from anywhere. When you use the AI assistant, the relevant note content and your message are sent to OpenAI to generate a reply. We don't show ads, and we don't sell or share your data. Full details are in our Privacy Policy.

Requirements

Loqnote requires iOS 17 or later.